We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the process for you.

7 Days Money Back Guarantee
Under unlucky situation, our product may be damaged in transit , you can send it back for a full refund or exchange within 7 days of receiving it. 

Non-Refund Items
1. Over 7 Days after you receive the item.
2. Used items


Lifetime-free online Support
Reliable, helpful and flexible, Sooome offers lifetime-free online support. 

How To Return & Refund?

1. Submit a return request at Contact Us within 7 days of receiving your order. Please include the reason for return and photographs for verification.

2. Once we have approved your request, you will get a return form which needs to be included with your return. Please send your item(s) using local post within 7 days from receiving the return form.

3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Once confirmed, the refund will be credited back to the original payment method within 3-7 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.